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A message from our Pro Vice-Chancellor Student Experience: Publication of NSS results 2017

Aug 09, 2017

Dr Sam Grogan
Dr Sam Grogan

Today’s publication of NSS results shows that our overall institutional NSS score has risen by two percentage points to 84%. This indicates that we have consolidated previous gains with the score having increased 6 percentage points over the last three years. A score of 84% means that we are now achieving the current sector average for Overall Satisfaction.

Whilst there remain peaks and troughs in performance across the University, this year’s results also show that, at an institutional level, we now outperform many of our competitors in metrics such as the quality of teaching and academic support. I’m particularly proud that for the question ‘Has my course has provided me with opportunities to apply what I have learnt’ we are performing nearly 2% above the sector average.

This year’s NSS also carries additional weight and challenges. It is challenging to make direct year-on-year comparisons in some question areas as the nature of the question has changed. Similarly, there are also new questions on the learning community and the student voice. For the areas of the NSS used in the TEF, we showed no change in ‘Teaching on my course’ which has remained at 85%. For Assessment and Feedback, where our performance was in the top quartile of universities, we have seen a slight decline from 76% to 75%. And in Academic Support, we have seen a slight improvement from 80% to 81%. In each of these areas we are now at, or slightly above, average sector performance.

These NSS results come just weeks after the latest Destination of Leavers in Higher Education (DLHE) data showed that 92.1% of Salford graduates are in work or further study, again an increase on last year’s performance.

Taken as recent markers on a longer developmental trajectory, these two sets of data show that we are taking positive steps forwards in delivering an excellent student experience; we had a plan for 2016/17 – together we implemented this and, by and large, it has worked. I would like to sincerely thank all of you for the work that you have done towards these results and that which you continue to do in ensuring our students get the most from their time here at Salford.

In order to now step firmly into an institutional position whereby we are comfortably placed as TEF Silver we will need to continue on this path. Full NSS data sets and verbatim comments will be disseminated to Schools imminently. Prof. Neil Fowler, Dean of Students, and I will be working closely with programme teams, Deans and Associate Deans to systematically learn from and embed good practice. We will also concentrate on thematic areas of the student experience requiring development at both institution and School levels and work closely with those programme teams and relevant professional services teams where current performance across TEF metrics needs improvement. Preparations for this work are now underway.

Alongside this immediate picture, we will continue to develop our curricula, teaching practice and the wider student experience towards ICZ readiness. Through the development of our ICZs we are well placed to make not just marginal gains, but strides forwards from the consolidated position reflected in this year’s NSS performance, ensuring that we provide our students with an exceptional transformative learning experience.

I look forward to working with you all to make this happen. 

Kind regards

Dr Sam Grogan

Pro Vice-Chancellor Student Experience

Click here to read an overview of the NSS results from Times Higher Education.